Have you ever encouraged a potential customer to look for you on the internet, only to hear back that they found a negative review or news story about your company? It happens more than you might think.
Negative reviews can take place without your knowledge. Once they are posted, you need to take action to overcomer them.
Reputation management is the practice of shaping public perception about a person or organization by influencing online information or content about them. It involves content, SEO and social media.
It isn't possible to take down reviews or news stories about your business. Instead, create new content that replaces and pushes the offending content down in the search rankings.
Co-hosts Bob Turner and Dino Pelle talk with Digital Marketing Director Allison Chaney about reputation management practices on this week's episode of Online Marketing Guys.
Knowing what to post online can be one of the biggest challenges for small businesses. When you’re not sure, that’s when you might stray and end up posting about things that have nothing to do with your business. That won't attract customers.
Co-hosts Bob Turner and Dino Pelle talk about being relevant on this week's episode of Online Marketing Guys.
Your content needs to be intentional. Plan out topics that are relevant to what you do. Provide helpful information that potential customers are looking for and can use. Then, you become a resource to customers and they will think of you when it's time to buy.
It's our 50th episode! To celebrate, co-hosts Bob Turner and Jason Goff take a look at what the future of online marketing might look like down the road. It's all part of this episode of Online Marketing Guys.
Bob and Jason take a look at the coming shift in social media toward narrowcasting and personal communication. They also discuss how SEO will evolve to match how we access the internet for information. As content continues to grow on the web, how will it be valued, and what form will it take?
Marketers will have to aim their messages more narrowly if they hope to have any connection with future consumers.
Can social media help you and your business website get found online?
That's the question that co-hosts Bob Turner and Jason Goff tackle on this week's episode of Online Marketing Guys.
By having a search optimized bio on your social profiles, you, as an individual can be found. Most social sites have search functions, and optimizing your profile will make sure you come up during relevant searches.
When it comes to your website, social media is a great way to move traffic to your site. Certain sites are also indexed by search engines. Google, for example, indexes Google+, LinkedIn and Slideshare. So make sure you business has active company pages on those sites and Google will reward your website with a ranking bump.
Social media sites are owned and controlled by companies. They have no responsibility to be open platforms for free speech. They can, in fact, censor posts and do so regularly.
Co-hosts Bob Turner and Jason Goff discuss social media censorship on this episode of Online Marketing Guys.
Most social sites have rules about the type of content that can be posted. Typically, these rules prohibit posts that are hurtful, threatening or hateful. However, the application of these rules is not always uniform. This can be seen with the example of ISIS.
We've known since 2014 that this group uses social media to promote their ideology and recruit members. There is, perhaps, no larger purveyor of hatful speech and deeds than ISIS. How is this group able to continue its activities on social channels, then?
Businesses need to be aware that the potential downsides of social media. If one of the social sites you are posting to deems your content inappropriate, you could be banned.
There is a practice inside of marketing that talks about making your customers the heroes of your content marketing stories. That way, they feel emotion and loyalty toward you. It played out recently when the Cleveland Cavaliers marketed to their fan base as they played for a NBA Title.
Co-hosts Bob Turner and Jason Goff talk about the ingenious marketing behind the Cavs championship on this episode of Online Marketing Guys. The team not only won a title, but through their marketing that made the fans the heroes, won the loyalty of their followers for a generation to come.
It is the most successful mobile-app in US history! Within 24 hours of its release, it had 21 million active users and Nintendo’s shares shot up by more than 50 percent! The estimated revenue for this game is $1.6 million per day!
We're talking, of course, about Pokemon Go. It’s a form of augmented reality. Your smartphone’s camera sees the world as it is, but then the app overlays Pokemon characters. The game requires players to collect them.
Co-hosts Bob Turner and Jason Goff take a look at this game on this week's episode of Online Marketing Guys.
With all the social media sites out there, how can small businesses keep up? Trying to can be overwhelming for organizations with small teams.
Well, the good news is, you don’t have to try, that is, as long as you know who your target market is. Co-hosts Bob Turner and Jason Goff discuss this topic on this week's podcast episode of Online Marketing Guys.
A crucial step for any business is to identify their target market: Who is going to buy your product or service? Who makes the buying decisions? Does your offer really solve a problem they have? If so, how does it do that? These answers will help you position your product or service so it resonates with your target.
From that determination, everything else flows. Once you know who your target market is, you can make sound, logical decisions about how and where to market to them. This applies to your choice of social media channel, as well.
Instagram is adding business profiles to its service. Businesses will soon be able to add a business account to this app and be able to have insights into how their posts are performing. Stay tuned, more on Instagram coming soon.
This is a special 4th of July episode of Online Marketing Guys.
Video, video everywhere. At least, it seemed that way last week when an amazing thing happened that demonstrated the maturity of social media. House Democrats decided to have a sit-in on the House floor. They were protesting the Republican majority’s in-activity on passing additional gun legislation after the shootings at the Orlando nightclub.
What’s interesting about this is the fact that traditional media could not report the event. Unless the House is gavelled into session, cameras and reporters aren’t allowed to report on anything happening from inside the House chamber.
So, to get the word out, they took to social media. They used the hashtag #NoBillNoBreak and by late Wednesday afternoon, that hashtag was trending high. Not only were Democrats on the House floor using it, but so did other political activists to show their support. So did Republicans to show their disapproval. So did reporters to show their frustration at not being able to cover the event.
And traditional media had to use social media posts to report on the sit-in. In fact, some news organizations used Periscope video on the air to show viewers what was happening inside the House chamber!
Developments at Twitter
*We all know the value of the number “140” when it comes to Twitter (the number is almost synonymous with the network), now Search Engine Journal dot com tells us that Twitter has made their videos 140-seconds in length.
*Twitter add video capability in 2015.
*Up until now, you could only upload 30-second videos
*According to Twitter, the longer time has resulted in video tweets
increasing by more than 50% since earlier this year!
*How will this affect Vine? Don’t forget, Twitter owns Vine. So there will be some changes there, too. The old 6-second videos will now be used as a “trailer” that’ll invite you to “Watch More.” The more will be longer, 140-second videos. You can do that by clicking a button in the lower right hand corner.
Facebook Is Paying Millions to News Outlets and Celebrities to Create Live Video
Twitter is not the only network upping their video game...
It’s been known for some time that Facebook is paying media companies and celebrities cash in return for using its Facebook Live video feature, but what hasn’t been known is exactly how much it is paying them. According to a document recently obtained by the Wall Street Journal, the social networking giant has signed as many as 140 contracts worth a total of $50 million.
*Two media outlets are getting paid more than $3 million to create live video—BuzzFeed and the New York Times, and CNN is not far behind, with a reported payment of $2.5 million.
*BuzzFeed confirmed—in a roundabout way—that it was one of the partners being paid by Facebook. A story about paying video creators quoted an anonymous source as saying that the social network was paying media partners “around $250,000 for 20 posts per month over a three-month period”
*Videos from celebrities or public figures accounted for more than 60% of the top 200 most-viewed live videos, while media companies made up just 15%.
*At a Fortune Magazine conference earlier this month, Facebook vice-president Nicola Mendelsohn said that if she had to predict what the site would look like five years from now, “it would be video, video, video.”
Speaking of Facebook . . .
Facebook Live grows up with two-person broadcasts and waiting rooms for viewers
*At VidCon Facebook pre-announced three new big product updates for Facebook Live. The platform will soon let you do two-person remote broadcasts, pre-schedule your streams and create a virtual waiting room for viewers and broadcast with Masquerade’s face masks.
(Some of you will remember, way back in March of this year, Facebook purchased the popular face-swapping app for an undisclosed amount of money)
*The first upcoming update is the ability to stream a broadcast with two people in different locations — sort of like a remote interview.
This is a BIG DEAL!
*The company is also introducing waiting rooms, letting users hang out and wait for a broadcast to start. Content creators can pre-schedule the time they are going live, ALSO A BIG DEAL! which will allow Facebook to send users a notification before the stream starts so they can be waiting when you go live.
*Facebook can get users excited and assemble them before the actual live-steam starts, so broadcasters have a full audience the second they go live.
*Lastly, and on a more fun note, Facebook is adding the ability for users of the Masquerade app to go live on Facebook directly from the app. (So, watch out, Snapchat!)
YouTube now lets you livestream right from its mobile app
*This was another Big Announcement that came from from VidCon
*This capability will be available to only select users first, but it is expected to become available to more people later on.
*It’s built-into the YouTube mobile app
*Just tap on the big red button, and, whammo!
*Subscribers will be notified when you’re live
*You can specify if you want the lifestream to be viewable to the public or not
*This is available now on iOS and Android
*Live video is not new for YouTube. They aired the Royal Wedding in
2011, Felix Baumgartner’s leap from space in 2012, and this year’s Coachella was viewed by more than 21 million people...live on Youtube.
Here’s a couple of other things . . .
*Tumblr has announced some live integrations with YouTube using 4 different apps, so you’ll be able to integrate live video with your Tumblr blog. Crazy stuff - live video is everywhere!
And Instagram is adding new topic-based video channels to the "explore" section of the app. The channels, which will be labeled as "picked for you," will surface based on topics you may be interested in.
Last week, Microsoft purchased LinkedIn for $26.2 billion! This is big news in the online marketing and social media space! What does it mean for the business site? What does it mean for the software giant?
Co-hosts Bob Turner and Jason Goff take a look at the purchase and share their insights as to what it all means and how things might shake out on this week's episode of Online Marketing Guys!
AND...The Cleveland Cavaliers win the NBA Championship! Go Cavs!
Are you looking for Facebook strategies to help you reach more of your target audience?
Facebook has changed the rules for businesses on their site a number of times over the years. Yet, we keep coming back, despite how difficult they make it for us to reach our fans.
The most recent change reduced the reach of a company’s post to just 1%. How are businesses supposed to use the platform to market themselves?
Co-hosts Bob Turner and Jason Goff talk about strategies to reach more Facebook users on this week’s podcast episode of Online Marketing Guys.
Having a strategy to follow when working your social media marketing makes the practice easier. Ons strategy you can use is thinking about your social media as if it were a news room.
On this week's podcast episode of Online Marketing Guys, co-hosts Bob Turner and Jason Goff discuss the similarities between a news operation and your social media marketing.
Have you tried to share a photo or video on Twitter and witnesses your character count get reduced? We all have. It's pretty frustrating but those days are coming to an end.
Last week, the micro-blogging site announced that it will be making changes to its 140-character-limit. Bob Turner and Jason Goff discuss it on this week's podcast episode of Online Marketing Guys.
In an attempt to reinvigorate a social site that has been under fire, Twitter decided to make some changes. It used to be that adding a photo, video or a poll to a tweet reduced the numbers of characters you could use for actual message. Now, the social site has to decided to remove those reductions.
Users can now share images and videos and still have the full 140-characters in tact. Polls will no longer reduce the character count either, nor will another user's handle.
While some die-hard Twitter users may see these changes as blasphemy, Both Bob and Jason agree that the move actually shores-up the 140-character-limit, ensuring that users now get the max number of characters for their messages.
Good job Twitter!
Online Marketing Guys is a production of Social Flair Marketing and JasonGoff.com.
Ever wonder what you're going to post about? We've all had those days where you know you need top sot and have no idea what to post about.
Co-hosts Bob Turner and Jason Goff present four content sources that are common to most businesses and are foundational to your content marketing plan. Find out what these sources are by listening to this week's podcast episode of Online Marketing Guys.
Podcasting is the fastest growing form of media today. Why the explosion in the last few years? Technology has finally caught up with it!
Co-hosts Bob Turner and Jason Goff talk podcasting on this episode of Online Marketing Guys.
Today, every smartphone has a podcasting app installed, making it easy to find and listen to the content you want. The wide-spread availability of wi-fi and 4-G networks also make it much easier to download episodes or live-stream them.
In addition, podcasts are an on-demand medium, meaning listeners choose the content they want, and listen to it when they want. It is not content that interrupts entertainment, such as TV and radio ads.
Finally, podcasting is set to take off. New cars produced from 2015 forward will all have bluetooth connectivity, making podcasting listening in cars easier than ever!
Online Marketing Guys is a production of Social Flair Marketing and JasonGoff.com.
Too often, it seems like small businesses create their LinkedIn company pages and then forget about them. But if you want to be found by other business people, and you need to enhance your Google search rankings, then you should reconsider LinkedIn.
Co-hosts Bob Turner and Jason Goff take a look at the business site. It is one of the oldest social networks, having been founded in 2003. From humble beginnings that year, the business site has grown to employ over 9,000 and has 433 million users. Of those, 125 million are in the United States. Here some other LinkedIn stats:
Being on LinkedIn can help your business by:
This week, co-hosts Bob Turner and Jason Goff talk about content. Creating content has some obvious benefits for your business. If you're not sure how to start, listen to this podcast. If you're already creating content, then Jason and Bob can help make it better.
In this podcast episode, the Online Marketing Guys deliver six tips that can help your content efforts.
Social Media Marketing World is becoming the annual conference to attend for marketers from around the world. The event is held in San Diego, California every spring. This year, the 4th annual meeting saw over 3000 attendees from 55 different countries.
There were several big topics. During his closing keynote address, Mark Schaefer talked about the content shock that is happening on the internet today. It is expected to grow by 500 percent by 2020, which presents a real problem for marketers: How do businesses get noticed will all the stuff out there?
To get noticed, Schaefer suggested creating great content and being more human.
Live streaming video was again a major topic at the conference. Last year, it was Meerkat and Periscope. This year, Meerkat has faded from view, Periscope is still around, and Facebook Live is coming on strong. This trend only appears to be growing as 73% of marketers who were recently surveyed report that they plan to increase the amount of video in their marketing strategies this year.
Facebook ads was also another hot topic at the conference. The social site picked up 505 more advertisers in the last twelve months. In fact, Andrea Vahl's Facebook Ads session was standing room only. Her presentations was slotted during the last session time on the last day of the conference, a time when most people leave these events early. It speaks to Andrea's popularity and that of her topic.
The mobile app Snapchat has also come on big this year. Once thought to be just a knock-off way for kids to share photos, this service is delivering some big numbers. consider this: in May 2015, the average number of video views was 2 billion per day. This year, in February, that number grew to 6 billion per day! That much video content being viewed has to be attractive to marketers looking to reach this young demographic.
The 4th Annual Social Media Marketing World is happening this week in beautiful San Diego, California. The three-day event draws online marketers and social media managers from around the world. This year, some 3000 attendees are expected.
Social Media Examiner sponsors this event. On this week's episode of Online Marketing Guys, Marketing Manager Jennifer Ballard gives us a preview.
The conference has grown every year since it first started in 2013. At that time, 1200 people attended the event held at San Diego's larges hotel, the Hyatt Regency.
In 2016, the event has moved to the San Diego Convention Center, the same venue where the massive Comic Con convention is held.
Social Media Marketing World offers educational sessions on not just social media marketing, but other areas of online marketing such as blogging, podcasting, video, measuring and analytics.
The event started Sunday afternoon with eight workshops. The official kick-off, though, was Sunday night. That event was held on the U.S.S. Midway, a decommissioned aircraft carrier that first went into service in 1943.
Co-hosts Bob Turner and Jason Goff will have more on SocialMedia Marketing World next week. Online Marketing Guys is a production of Social Flair and JasonGoff.com.
If you are producing video to help market your business, then you don’t want anything in that video program to distract from the message. That’s why it’s important to make sure your technical elements are done correctly.
Thus, the production value of your video needs to be as good as it can be. Many times, you only have one opportunity to catch the attention of consumers. If they notice your glitches more than your marketing messages, then your efforts have been wasted and your company’s reputation might be tarnished.
Not long ago, producing a video with high production values meant hiring a professional video production crew that understood the technical aspects. However, the digital world has changed all of that. Today, you can have a quality video product with just a modest investment.
Paying attention to the following technical aspects will help you create quality work.
Social media has become an important part of the marketing plan for many businesses. To do it effectively and efficiently, you need a tool to help with posting, tracking and reporting. Hootsuite does all of that and more.
Co-hosts Bob Turner and Jason Goff discuss Hootsuite on this week's podcast episode of Online Marketing Guys.
Hootsuite allows users to schedule their posts for up to five profiles on the free version, and up to 100 if you pay for a subscription. Plans start at $9.99 per month, making this tool very affordable for social media managers.
Hootsuite also delivers additional functionality that social professionals need. The first is the ability to track a post's performance. The tool provides valuable analytics so users can determine what type of post performs best.
Hootsuite also offers a reporting feature which helps prepare the information your organization needs to see in a clean and efficient format.
While there are other scheduling, analytics and reporting tools available, Hootsuite carries out these functions in a central dashboard that is easy to use.
In this abbreviated episode, co-hosts Bob Turner and Jason Goff take time to wish our listeners a Happy Easter and Spring Break. Bob and Jason are taking the week off to spend time with their families but Online Marketing Guys will be back next week with more fun and discussion about the world of online marketing.
See you then!
Despite what some might say, email marketing is not dead. While this is one of the oldest forms of online marketing, it also remains one of the most popular.
The challenge with email, though, has always been that it is text-based. It has been hard to do anything new with it. Now, that's about to change.
Here comes Bomb Bomb. It's a video email service that allows you to record, send and track video email. Bomb Bomb can work from any device: desktop, tablet or smartphone.
Video emails are proving to get better engagement with receivers than traditional emails, too. Bomb Bomb messages have 81% more replies, 68% more converted leads, 56% more referrals and 87% more click-throughs.
On top of these great results, video emails are also experiencing a 90% increase when it comes to the receivers staying in touch more effectively with the email senders.
Co-hosts Bob Turner and Jasons Goff discuss this exciting new tool on this week's podcast episode of Online Marketing Guys.
Learn more about this service at BombBomb.com.
Your blog's primary goal is to attract visitors to your website, and get them interested in what you do as a business.
But to carry out tis goal, you need to do a number of things beforehand. Co-hosts Bob Turner and Jason Goff discuss how to prepare your blog and promote it using social media on this week's podcast episode of Online Marketing Guys.
First and foremost, you need to make sure your blog post is search optimized so it can be easily found in searches. Then, you need to use social media to promote each and every blog post you write, making sure to include a link back to your post. This will help drive traffic back to your site.
Listen as Bob and Jason discuss the details this week.